Protecting your personal information is essential to us. Bringing you visibility and transparency on the use of your personal data is a strong requirement at techwave. This Privacy Policy describes the measures that techwave scrupulously respects when collecting, processing and storing your personal data. It also describes all your guarantees and rights in terms of access, privacy and security.

Your personal data
Data is defined as "personal" when it relates to natural persons identified directly or indirectly. For example, a person is identified directly when their first and last name appear in a file, a set of data organized in a structured way. Similarly, an individual can be identifiable when a file contains information that indirectly allows him to be identified (eg registration number, telephone number, photograph, etc.).

This information is subject to specific legislation relating to the protection of personal data and must be processed and stored in a specific manner.

techwave may collect your surname, first name, addresses, email, telephone numbers, your browsing data, your order history, your preferences and areas of interest, the products you have consulted, information relating to the monitoring of your order and the history of your exchanges with customer service.

Bank details are not collected. We go through a specialized provider of secure payment services, called Worldpay.

The Data Controller
The personal data collected from you when you use our Services is collected, processed and used by Tuiss whose head office is located at the following address: 11 Rue Denis Papin 59650 Villeneuve d'Ascq.

Why do we collect your personal data?
We collect your data in order to carry out operations relating to our e-merchant activity (ordering, payment, delivery, invoicing, accounting, customer relationship management, complaint management, communications, etc.).

You will find below the detailed reasons for the processing of your personal data:

Processing carried out on the legal basis of the performance of our contractual obligations

• Management of the shopping cart and orders;
• Management of delivery operations;
• Management of payment transactions;
• Customer relationship management by phone, chat and email, after-sales service follow-up, product returns and refunds;
• Management of Distributors of our products;
• After-Sales Service Management;

Processing carried out on the legal basis of your consent

• Deposit of cookies to offer content and targeted advertising tailored to your areas of interest, and to improve your experience on the site. [cf. "Use of cookies" page]
• Sending targeted commercial offers by email and on social networks;
• Organization of competitions;
• Sending push notifications.

Processing carried out on the basis of the legitimate interest pursued by techwave

• Commercial prospecting operation with our customers and professionals for the purpose of advertising our products and services;
• Fight against fraud when paying for the order and management of outstanding payments after order;
• Managing product reviews to improve our goods and services;
• Statistical analyzes for the purpose of managing and improving our services;
• Litigation management.

Sharing of personal data
We assure you that all personal data is treated in accordance with this privacy statement and in accordance with the General Data Protection Regulation (GDPR).

As part of our e-commerce activity, some of your personal data collected may be transmitted to:

Our Subcontractors

As part of our activity, we are required to use subcontractors, to whom we transmit your data for the performance of the missions entrusted to them:

• Our technical subcontractors (hosting, IT supervision?);
• Our logistics subcontractors (order preparation, transport, etc.);
• Our subcontractors in charge of customer relations (telephone platform, chat, product reviews, satisfaction survey, survey, etc.);
• Our after-sales service subcontractors (management of product returns);
• Our marketing subcontractors (prospecting operations, management of contests, advertising agencies, etc.).

Our Partner Companies
As part of our activity, we may be required to transmit your data to partner companies (e.g. credit broker, etc.) with your agreement.

Public authorities
Finally, Tuiss may be obliged to communicate your personal data to a third party at the request of the judicial authorities or any administrative authority empowered by law.

Use of data for marketing purposes
The purpose of creating a customer database and processing your personal information is to let you know about services, products and initiatives that may be of interest to you.

Through the implementation of marketing actions in accordance with the regulations in force, we want to improve your experience as a user of our site and provide the most relevant products and services.

Regarding your subscription to advertising communications, you have the option of canceling your subscription at any time by clicking on the “unsubscribe” link at the end of our newsletters.

Your rights
You can contact techwave at the coordinates below to receive information about your personal data processed by techwave and/or to exercise your rights in terms of access, portability, rectification, opposition, limitation and issuance of advance directives in the event of death.

Tuiss has a data protection officer. You can contact him and exercise your rights by writing by email to: dpo@techwave.fr. A response will then be sent to you within 1 month of receipt of the request.

Security measures to protect your data
We ensure the absolute security of your personal data through the implementation of enhanced protection aimed at preventing your personal data from being used in an illicit or fraudulent manner.

You will need to provide a copy of two proofs of your identity to access your personal information or to request changes.

All the information communicated to process the payment is encrypted using the Secure Socket Layer (SSL) protocol, so that the payment is made directly to the bank. This data can in no way be detected, intercepted or used by third parties. techwave has no access to these contact details and does not store them on its servers.